Returns & Exchanges

At Industry Beans, we take pride in the quality of our specialty coffee and equipment; if you are not entirely satisfied with your purchase, we are here to help with a seamless return process.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging and unused. Please note that due to health regulations, roasted coffee beans cannot be returned unless there is a quality defect.

• 2.
  Contact Support

  Email our customer service team within 14 days of receiving your order with your order number and a brief explanation of the issue.

• 3.
  Pack and Ship

  Securely package your items and send them back to our roastery using a tracked shipping method to ensure your return arrives safely.

• 4.
  Receive Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.